For good ideas and true innovation, you need human interaction, conflict, argument, debate.
[For constructive conflict,] we have to resist the neurobiological drive which means that we really prefer people mostly like ourselves.
We know - intellectually - that confronting an issue is the only way to resolve it. But any resolution will disrupt the status quo. Given the choice between conflict and change on the one hand, and inertia on the other, the ostrich position can seem very attractive.
We have to see conflict as thinking and then get really good at it.
If we aren't going to be afraid of conflict, we have to see it as thinking.
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