Tony Hsieh Quotes - Page 3

Quotes about:

• Just figure out what your personal values are then just make those the corporate values.

  Tony Hsieh

  Figures, Personal Values, Corporate

  4 Copy quote

• If you're focused on the friendship as its own reward, serendipitous stuff just happens. I know that sounds weird, but I can tell you for our 12 years of existence, it's actually how a lot of stuff happens.

  Tony Hsieh

  Years, Stuff Happens, Rewards

  4 Copy quote

• A bigger business is like a cruise ship: There are lots of amenities and you can go a lot further, but it's harder to turn quickly.

  Tony Hsieh

  Ships, Cruise, Bigger

  "Zappos Milestone: Q&A With Tony Hsieh". Footwear News Interview, footwearnews.com. May 4, 2009.

  65 Copy quote

• We asked ourselves what we wanted this company to stand for. We didn't want to just sell shoes. I wasn't even into shoes - but I was passionate about customer service.

  Tony Hsieh

  Inspirational, Shoes, Passionate

  5 Copy quote

• Usually my 'a-ha' moments are when I'm not trying to think of how to solve a particular problem.

  Tony Hsieh

  Thinking, Trying, Problem

  4 Copy quote

• If there are too many competitors, even if you're the best it's a lot harder to win.

  Tony Hsieh

  Winning, You Re The Best, Harder

  5 Copy quote

• Launching a business is kind of like a motorboat: You can go very quickly and turn fast.

  Tony Hsieh

  Business, Kind, Launching

  "Zappos Milestone: Q&A With Tony Hsieh". Interview with Jordan, footwearnews.com. May 4, 2009.

  12 Copy quote

• What’s the best way to build a brand for the long term? In a word: culture.

  Tony Hsieh

  Long, Culture, Way

  Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.104, Hachette UK

  5 Copy quote

• If someone is self-aware, then they can always continue to grow. If they're not self-aware, I think it's harder for them to evolve or adapt beyond who they already are.

  Tony Hsieh

  Thinking, Self, Evolve

  5 Copy quote

• Help shape the stories that people are telling about you.

  Tony Hsieh

  People, Stories, Shapes

  "‘Delivering Happiness’: What Poker Taught Me About Business" by Tony Hsieh, www.huffingtonpost.com. May 26, 2010.

  5 Copy quote

• Rather than focus on trying to get a lot of customers to market yourself, really focus more on the actual product or service itself and existing users to, like, what would make them happier, what would make them come back more and more times or in our case buy more often.

  Tony Hsieh

  Focus, Trying, More Time

  Big Think Interview, bigthink.com.

  9 Copy quote

• Having a higher purpose is more than just about profits. You actually end up making more profits in the long run because employees really are a lot more engaged and customers see the higher purpose in the company.

  Tony Hsieh

  Running, Long, Purpose

  Source: www.pbs.org

  5 Copy quote

• If I was going to go into an office I wanted it to be with people I would choose to be around even if we didn't have to work together and so that was one of the major reasons why I decided out of all the different companies we invested in to work with Zappos.

  Tony Hsieh

  People, Office, Working Together

  "Big Think Interview With Tony Hsieh". Interview with Peter Hopkins, bigthink.com. September 24, 2010.

  6 Copy quote

• Instead of getting an iPad, I now use my iPhone with a giant magnifying glass attached to my face.

  Tony Hsieh

  Iphone, Glasses, Ipads

  10 Copy quote

• Ask yourself: would you be comfortable printing everything your employees, customers & partners have to say about your culture?

  Tony Hsieh

  Culture, Printing, Partners

  Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.97, Hachette UK

  7 Copy quote

• Service Over the years, the number one driver of our growth at Zappos has been repeat customers and word of mouth. Our philosophy has been to take most of the money we would have spent on paid advertising and invest it into customer service and the customer experience instead, letting our customers do the marketing for us through word of mouth.

  Tony Hsieh

  Philosophy, Years, Numbers

  "Delivering Happiness: A Path to Profits, Passion, and Purpose". Book by Tony Hsieh, 2010.

  5 Copy quote

• I think everyone should get a little exposure to computer science because it really forces you to think in a slightly different way, and it's a skill that you can apply in life in general, whether you end up in computer science or not.

  Tony Hsieh

  Thinking, Skills, Littles

  FaceBook post by Tony Hsieh from Mar 25, 2014

  11 Copy quote

• Your brand is your culture.

  Tony Hsieh

  Culture, Brands

  5 Copy quote

• Hopefully 10 years from now people won't even realize we started out selling shoes. They will just think about Zappos as a place to get the best customer service.

  Tony Hsieh

  Thinking, Years, Shoes

  5 Copy quote

• Our belief is that if you get the culture right, most of the other stuff, like great customer service, or building a great long-term brand or empowering passionate employees and customers, will happen on its own.

  Tony Hsieh

  Long, Empowering, Culture

  5 Copy quote

• After what seemed like an eternity, we finally reached the summit just as the sun was rising. I couldn't believe that we had actually done it. We were standing at the highest point in all of Africa, looking down at the clouds below us, with the sun directly in front of us, its rays welcoming us to the beginning of a new day. It didn't seem like this was something that humans were meant to experience, yet here we were

  Tony Hsieh

  Motivational, Believe, Clouds

  Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.80, Hachette UK

  4 Copy quote

• Our customers call and e-mail us to say that's how it feels when a Zappos box arrives. And that's how we view this company.

  Tony Hsieh

  Inspirational, Views, Mail

  8 Copy quote

• We decided that if we get the culture right, most of the stuff, like building a brand around delivering the very best customer service, will just take care of itself.

  Tony Hsieh

  Marketing, Care, Stuff

  "On a Scale of 1 to 10, How Weird Are You?". Interview with Adam Bryant, www.nytimes.com. January 9, 2010.

  4 Copy quote

• The brand is just a lagging indicator of a company's culture.

  Tony Hsieh

  Culture, Company, Indicators

  5 Copy quote

• I made a list of the happiest periods of my life & I realized that none of them involve money.

  Tony Hsieh

  Lists, Moral, Made

  Tony Hsieh (2010). “Delivering Happiness: A Path to Profits, Passion, and Purpose”, p.43, Hachette UK

  4 Copy quote

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