Experience by itself teaches nothing.
3% of the problems have figures, 97% of the problems do not.
You can only elevate individual performance by elevating that of the entire system.
All anyone asks for is a chance to work with pride.
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.
I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center.
Competition should not be for a share of the market-but to expand the market.
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
Experience by itself teaches nothing... Without theory, experience has no meaning. Without theory, one has no questions to ask. Hence, without theory, there is no learning.
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.
Confusing common causes with special causes will only make things worse.
Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
A system must be managed. It will not manage itself.
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.
Profit in business comes from repeat customers
Let us ask our suppliers to come and help us to solve our problems.
It would be a mistake to export western management to a friendly country.
You must have a supplier relationship of constant improvement.
People learn in different ways: reading, listening, pictures, watching.
There is no substitute for knowledge.
Lack of knowledge - that is the problem.
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.
The result of long-term relationships is better and better quality, and lower and lower costs.
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