If you give customers a chance, they'll communicate with you in many ways
Customer-centricity should be about delivering value for customers that will eventually create value for the company.
Customers are speaking to you implicitly via their behavior, captured in the footprints they leave behind in your systems.
The simple truth is that technology is still a poor substitute for human interaction.
Follow AzQuotes on Facebook, Twitter and Google+. Every day we present the best quotes! Improve yourself, find your inspiration, share with friends