Let your imagination soar. What you can do for customers is more than you see today.
If you haven't given them your trust, you haven't given them enough.
Don't let doing enough be good enough.
Always aim for 100 percent and you'll always know where to improve.
The right measure is not how many customers you've got, but how closely you hold them.
When things go wrong, your best recovery effort is required. But don't just provide the missing piece (that's the recovery), also provide uniquely personal assistance (that's the memorable effort).
Silent customers can be deadly. Encourage them to complain.
The most valuable person is the one who cherishes the value in others.
The cutting edge of service is always being honed and polished.
The true measure of what you put in, is what's received on the other end.
Reaching out takes nothing more than a smile.
Q: When you are already in the lead, how do you to stay ahead?
Be the mirror in which people admire their true potential.
Create a compelling service vision. When people want to, they will.
Always trust people and they may let you down. Always distrust people and you have let them down.
Are you doing only what you must or doing all you can?
Preparation is good, but customers need results.
It's fine to wait for an appropriate time, but it's inappropriate to wait forever.
The bottom line is a by-product of taking care of your main product - your customers.
A scattered effort is a poor effort.
Make your upper limit, no limit.
When your staff are 'information-rich', their information can make you rich!
Unlimited efforts can produce unlimited results.
Are people being the least you expect of them, or the best they expect themselves to be?
When you see the need, take the action.
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