Think in terms of what's good for the other person and success will seek you out.
Sometimes listening itself may not be enough-some people must be prodded if you are to find out what they're thinking.
If I'm talking to someone in a crowded room, I try to make this person feel as though we're the only ones present. I shut out everything else. I look directly at the person. Even if a gorilla were to walk into the room, I probably wouldn't notice it.
good people managers are likely to listen more than they speak. Perhaps that's why we were given two ears and only one mouth.
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