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  • Values are shaped and refined by rubbing against real problems, and people interpret their problems according to the values they hold.

    Ronald A. Heifetz
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    Ronald A. HEIFETZ, Ronald A Heifetz (2009). “Leadership Without Easy Answers”, p.22, Harvard University Press
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Values are shaped and refined by rubbing against real problems, and people interpret their problems according to the values they hold. - Ronald A. Heifetz
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