Customers Quotes - Page 8

• There is one other business where the customer is always wrong and that's the media.

  Rush Limbaugh

  Media, Always Wrong

  Keynote Address to the Conservative Political Action Committee, delivered 28 February 2009, Omni Shoreham Hotel, Washington, D.C.

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• To give without any reward, or any notice, has a special quality of its own.

  Anne Morrow Lindbergh

  Inspirational, Angel, Helping Others

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• I like my customer to be fierce.

  Christian Louboutin

  Fierce

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• It's nice to be important, but more important to be nice. You don't know who your top customers will be five years from now or where you will be in 10 years. You may have a fancy title, but you will always need help from the people around you.

  Harvey Mackay

  Nice, Years, People

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• Southwest Airlines is successful because the company understands it's a customer service company. It also happens to be an airline.

  Harvey Mackay

  Successful, Airline, Company

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• You don't need a big close, as many sales reps believe. You risk losing your customer when you save all the good stuff for the end. Keep the customer actively involved throughout your presentation, and watch your results improve.

  Harvey Mackay

  Believe, Risk, Watches

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• A smart manager will establish a culture of gratitude. Expand the appreciative attitude to suppliers, vendors, delivery people, and of course, customers.

  Harvey Mackay

  Gratitude, Appreciation, Attitude

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• By getting your customers to agree with you in small steps along the way, you have a better chance of reaching agreement when it's time to do business.

  Harvey Mackay

  Agreement, Small Steps, Way

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• Customers are the reason we open our doors every day, and keep the machines humming all night long. Customers determine what we eat, where we live, whether we stay in business.

  Harvey Mackay

  Night, Doors, Long

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• The simple act of saying 'thank you' is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.

  Simon Mainwaring

  Thanksgiving, Meaningful, Gratitude

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• Transforming a brand into a socially responsible leader doesn't happen overnight by simply writing new marketing and advertising strategies. It takes effort to identify a vision that your customers will find credible and aligned with their values.

  Simon Mainwaring

  Writing, Effort, Leader

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• The way customers relate to brands and how profit is generated has changed so dramatically almost every professional is being challenged to reconsider what they do in order to stay relevant.

  Simon Mainwaring

  Order, Way, Profit

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• CEOs must embrace the role of serving as the public face of the company to their customer community and the marketplace at large.

  Simon Mainwaring

  Community, Roles, Faces

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• Brands are facing a new competitive landscape in which self-definition, core values and purpose will increasingly define their ability to reach customers that only allow what is meaningful in their lives to pass through their filter.

  Simon Mainwaring

  Meaningful, Self, Filters

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• Brands must empower their community to be change agents in their own right. To that end, they need to take on a mentoring role. This means the brand provides the tools, techniques and strategies for their customers to become more effective marketers in achieving their own goals.

  Simon Mainwaring

  Mean, Goal, Empowering

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• Companies and their brands need to reach out and speak directly to consumers, to honor their values, and to form meaningful relationships with them. They must become architects of community, consistently demonstrating the values that their customer community expects in exchange for their loyalty and purchases.

  Simon Mainwaring

  Loyalty, Meaningful, Community

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• Many corporate leaders and employees have the right intentions, but it can be overwhelming when you consider how everything is affected from leadership styles, to organizational structure, to employee engagement, to customer service an marketplace.

  Simon Mainwaring

  Leadership, Style, Engagement

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• Through their own actions, customers can hold companies responsible to higher standards of social responsibility. Through collective action, they can leverage their dollars to combat the force of those investors who myopically pursue profits at the expense of the rest of society.

  Simon Mainwaring

  Responsibility, Dollars, Action

  "10 Actions Consumers Can Take to Reinvent Capitalism" by Simon Mainwaring, www.huffingtonpost.com. Junt 7, 2011.

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• A social contract is the way out of this dilemma for corporations that want to lead in the 21st century by showing consumers how seriously they take customer loyalty and goodwill.

  Simon Mainwaring

  Loyalty, Want, Corporations

  "What #OccupyWallStreet Must Ask of Corporations and Themselves" by Simon Mainwaring, www.huffingtonpost.com. October 12, 2011.

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• Done correctly, everyone from individual speakers to large organizations can inspire citizens and customers to spread a message using their own social channels, and in so doing, inspire countless supporters to build their reputation, profits and social impact.

  Simon Mainwaring

  Impact, Organization, Inspire

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• How much do you as a consumer value a positive experience with a brand or its customer service department? How willing are you to share that with your friends? How inclined are you to let that person know that you're interaction with them was positive?

  Simon Mainwaring

  Educational, Positive Experiences, Share

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• In fact, I believe the first companies that make an effort to develop an authentic, transparent, and meaningful social contract with their fans and customers will turn out to be the ones that are the most successful in the future. While brands that refuse to make the effort will lose stature and customer loyalty.

  Simon Mainwaring

  Loyalty, Meaningful, Believe

  "What #OccupyWallStreet Must Ask of Corporations and Themselves" by Simon Mainwaring, www.huffingtonpost.com. October 12, 2011.

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• The creative destruction that social media is currently unleashing will change more than technology or the leader board of the Fortune 100. It is driving a qualitative shift in the nature of relationships between brands and their customers.

  Simon Mainwaring

  Technology, Media, Creative

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• There is a growing awareness among brands that in order to participate in conversations that are taking place across social networks, they must join these discussions on the basis of something that is meaningful to their customers.

  Simon Mainwaring

  Meaningful, Order, Growing

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• When a positive exchange between a brand and customers becomes quantifiable metrics, it encourages brand to provide better service, customer service to do a better job, and consumers to actively show their gratitude.

  Simon Mainwaring

  Gratitude, Jobs, Educational

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