Your most unhappy customers are your greatest source of learning.
Good service leads to multiple sales. If you take good care of your customers, they will open doors you could never open by yourself.
Well done is better than well said.
One customer well taken care of could be more valuable than $10,000 worth of advertising.
If I am selling to you, I speak your language. If I am buying, dann müssen sie Deutsch sprechen.
Customer satisfaction is worthless. Customer loyalty is priceless.
I like to listen. I have learned a great deal from listening carefully. Most people never listen.
One of the greatest gifts you can give to anyone is the gift of attention
A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets.
In our way of working, we attach a great deal of importance to humility and honesty; With respect for human values, we promise to serve our customers with integrity.
Customer service is the new marketing.
The best way to find yourself is to lose yourself in the service of others.
Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can't expect your employees to exceed the expectations of your customers if you don't exceed the employees' expectations of management.
Men are rich only as they give. He who gives great service gets great rewards.
In the old world, you devoted 30% of your time to building a great service and 70% of your time to shouting about it. In the new world, that inverts
Profit in business comes from repeat customers
If you're not serving the customer, your job is to be serving someone who is.
Do what you do so well that they will want to see it again and bring their friends.
There is only one boss. The customer...
Every company's greatest assets are its customers, because without customers there is no company.
The complaining customer represents a huge opportunity for more business.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
The longer you wait, the harder it is to provide outstanding customer service.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
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