Workplace Conflict Quotes

• Instead of suppressing conflicts, specific channels could be created to make this conflict explicit, and specific methods could be set up by which the conflict is resolved.

  Albert Low

  Conflict, Method, Explicit

  Albert Low (1976). “Zen and creative management”, Anchor Books

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• There are three ways of dealing with difference: domination, compromise, and integration. By domination only one side gets what it wants; by compromise neither side gets what it wants; by integration we find a way by which both sides may get what they wish.

  Mary Parker Follett

  Differences, Wish, Three

  Mary Parker Follett (1957). “Dynamic administration: the collected papers of Mary Parker Follett”

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• A good manager doesn't try to eliminate conflict; he tries to keep it from wasting the energies of his people. If you're the boss and your people fight you openly when they think that you are wrong - that's healthy.

  Robert Townsend

  Fighting, Thinking, People

  Robert Townsend (1988). “Further up the organization”, HarperCollins

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• The right tools for solving disputes within our community are precision instruments such as reason, communication, empathy, curiosity, and understanding. They are also the right tools for building a global civilization of peace and prosperity.

  Paul K. Chappell

  Communication, Civilization, Empathy

  16 Copy quote

• Power in organizations is the capacity generated by relationships. It is an energy that comes into existence through relationships.

  Margaret J. Wheatley

  Organization, Energy, Workplace

  Margaret J. Wheatley (2006). “Leadership and the New Science: Discovering Order in a Chaotic World”, p.59, Berrett-Koehler Publishers

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• Listen first. Give your opponents a chance to talk. Let them finish. Do not resist, defend or debate. This only raises barriers. Try to build bridges of understanding.

  Dale Carnegie

  Bridges, Giving, Understanding

  Dale Carnegie (2016). “How to win friends & influence people”, p.104, Diamond Pocket Books Pvt Ltd

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• If you can't go around it, over it, or through it, you had better negotiate with it.

  Ashleigh Brilliant

  Conflict, Resolution, Negotiation

  21 Copy quote

• Do something everyday that you don't want to do; this is the golden rule for acquiring the habit of doing your duty without pain.

  Mark Twain

  Motivational, Positive, Pain

  Mark Twain (2012). “Mark Twain at Your Fingertips: A Book of Quotations”, p.94, Courier Corporation

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• Clearly, there aren't enough positive moments or interactions happening in the workplace. As a result, our economy suffers, companies suffer, and individual relationships suffer.

  Tom Rath

  Suffering, Workplace, Conflict

  "Be Nice: It's Good for Business". Interview with Jennifer Robison, www.gallup.com. August 12, 2004.

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• My role was to bring about fairness in the workplace. All I did was implement the laws that were currently on the books.

  Hilda Solis

  Book, Law, Roles

  13 Copy quote