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  • Although an impressive amount of business and social interaction takes place over the telephone and fax, by e-mail, or in person today, the well-written letter remains a staple of business success and one of the strongest connecting links between human beings.

    Rosalie Maggio (2009). “How to Say It, Third Edition: Choice Words, Phrases, Sentences, and Paragraphs for Every Situation”, p.11, Penguin