Authors:
  • Don't lie to anyone, but particularly don't lie to millennials. They just know. They can smell it. Be yourself: if you're old, be old. If you don't know anything about pop culture, don't pretend to know anything about pop culture. When you credit teenagers with intelligence and emotional sophistication, they respond intelligently and with emotional sophistication.

    "Crash Course in Community Building and Content Creation". Interview with Heike Young, www.marketingcloud.com. October 6, 2014.