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  • At the end of every day, having a clientele that speaks well of you, that's the largest source of business. I don't care what kind of business you're in. Clients referring us to their friends or relatives is so much more powerful than any advertising we could ever do.

    "Chron 200 / Interview with CEO of the Year Charles Schwab". San Francisco Chronicle Interview, www.sfgate.com. April 9, 2007.
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