Your most unhappy customers are your greatest source of learning.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.
If you work just for money, you'll never make it, but if you love what you're doing and you always put the customer first, success will be yours.
The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.
A satisfied customer is the best business strategy of all.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it.
What helps people, helps business.
Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, What's in it for me?
The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.
The secret to success: Do what you say you're going to do.
Company's vision must be driven by the aspirations of its customers.
The way management treats their associates is exactly how the associates will then treat the customers.
Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren't just satisfied, they're so shocked that they tell strangers on the street how good you are.
At the end of every day, having a clientele that speaks well of you, that's the largest source of business. I don't care what kind of business you're in. Clients referring us to their friends or relatives is so much more powerful than any advertising we could ever do.
Once you know what you want and what is important for you to achieve, also define the values associated with it. What is important? That is something a lot of entrepreneurs pass by too quickly. For us, the things that were important were, No. 1, customer success. Nothing is more important to us than making sure every customer is successful in our service.
The job can't be finished only improved to please the customer.
or simply:
