To win in the marketplace you must first win in the workplace.
There are only three measurements that tell you nearly everything you need to know about your organization's overall performance: employee engagement, customer satisfaction, and cash flow...It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
No company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it.
Always treat your employees exactly as you want them to treat your best customers.
On what high-performing companies should be striving to create: A great place for great people to do great work.
Research indicates that workers have three prime needs: Interesting work, recognition for doing a good job, and being let in on things that are going on in the company.
Nothing else can quite substitute for a few well-chosen, well-timed, sincere words of praise. They're absolutely free and worth a fortune
Highly engaged employees make the customer experience. Disengaged employees break it.
Appreciate everything your associates do for the business.
Business and human endeavors are systems...we tend to focus on snapshots of isolated parts of the system. And wonder why our deepest problems never get solved.
I consider my ability to arouse enthusiasm among men the greatest asset I possess. The way to develop the best that is in a man is by appreciation and encouragement.
Everyone wants to be appreciated, so if you appreciate someone, don't keep it a secret.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you.
Your number one customers are your people. Look after employees first and then customers last.
Dispirited, unmotivated, unappreciated workers cannot compete in a highly competitive world.
When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.
If you work in an urgent-only culture, the only solution is to make the right things urgent.
Are you bored with life? Then throw yourself into some work you believe in with all your heart, live for it, die for it, and you will find happiness that you had thought could never be yours.
Employee engagement is an investment we make for the privilege of staying in business.
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