Your most unhappy customers are your greatest source of learning.
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
The goal as a company is to have customer service that is not just the best, but legendary.
There is only one boss. The customer.
The complaining customer represents a huge opportunity for more business.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
There are no traffic jams along the extra mile.
Do what you do so well that they will want to see it again and bring their friends.
Being on par in terms of price and quality only gets you into the game. Service wins the game.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers.
Every company's greatest assets are its customers, because without customers there is no company.
Well done is better than well said.
Every great business is built on friendship.
The longer you wait, the harder it is to provide outstanding customer service.
Customer satisfaction is worthless. Customer loyalty is priceless.
or simply:
