Your most unhappy customers are your greatest source of learning.
Quality is never an accident. It is always the result of intelligent effort.
Quality means doing it right when no one is looking.
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
Sometimes when you innovate, you make mistakes. It is best to admit them quickly, and get on with improving your other innovations.
There is only one boss. The customer.
Quality is more important than quantity. One home run is much better than two doubles.
The quality of a person's life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Quality is the best business plan.
To improve is to change; to be perfect is to change often.
A business that makes nothing but money is a poor business.
It is not necessary to change. Survival is not mandatory.
It is easier to do a job right than to explain why you didn't.
There are no secrets to success. It is the result of preparation, hard work, and learning from failure.
Coming together is a beginning; keeping together is progress; working together is success.
Well done is better than well said.
Progress is impossible without change; and those who cannot change their minds cannot change anything.
Innovation distinguishes between a leader and a follower.
The best way to predict the future is to create it.