If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
Life is a succession of lessons which must be lived to be understood.
Your most unhappy customers are your greatest source of learning.
Experience comes from bad judgment.
Never regret. If it's good, it's wonderful. If it's bad, it's experience.
Any intelligent fool can make things bigger and more complex... It takes a touch of genius - and a lot of courage to move in the opposite direction.
To my mind, the greatest reward and luxury of travel is to be able to experience everyday things as if for the first time, to be in a position in which almost nothing is so familiar it is taken for granted.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
It takes a touch of genius - and a lot of courage to move in the opposite direction.
Experience is what you get when you didn't get what you wanted.
We wander for distraction, but we travel for fulfillment.
Nothing ever becomes real till it is experienced.
All great experience has a guarded entrance and a windowless facade.
Mostly I've just worked with actors and actresses that are fun and easy to talk to and had nothing but great experiences.
The objective.. is to achieve a comfort level between the cook/artist/performer and the customer/viewer/diner. And if we can achieve that, and the customers are happy and the cooks are happy, then we have a great experience.
This life is full of great experiences if we only give it a shot.
Nothing happens quite by chance. It's a question of accretion of information and experience ... it's just chance that I happened to be here at this particular time when there was available and at my disposal the great experience of all the investigators who plodded along for a number of years.
Originally I was supposed to do Grand Prix, but I was under contract to 20th Century Fox at that time and Alex North was supposed to do Sand Pebbles, but he got sick, so Fox preempted me out of Grand Prix, and to my good fortune, I got to do Sand Pebbles. It was my first time working with Robert Wise and it was a great experience.
This has been a great experience for me. The first couple of days you don't always feel too well. You adjust to the fluid shifting, how to fly through space without hitting things or anybody else. But then you get in a groove.
I enjoy making films and some experiences are better than others. Most of the time they're great experiences... but turning up to go to work on this every day was an absolute pleasure and that comes from the top.
If you think of the product as a service, then the separate parts make no sense - the point of a product is to offer great experiences to its owner, which means that it offers a service. And that experience, that service, comprises the totality of its parts: The whole is indeed made up of all of the parts. The real value of a product consists of far more than the product's components.
Being on 'Glee' was amazing. I remember my first day on set, my first day I arrived to the set I was in my trailer and all of the actors came and banged on my door - Lea Michele, Chris Colfer, Amber Riley, Naya Rivera. They all welcomed me with open arms, so it was a great experience. It felt like family, and I miss them a lot over there.
I've had a great experience with pretty much everybody I've worked with.
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