• If you offer people a decent service, if you give them you know Internet access, if their phones are not cut off on the trains, you know if you have plugs where they can plug in their computers, and if you have a smiling, cheerful staff; and if you can travel really quickly, then you can make a success out of the rail business.

    "Sir Richard Branson: The full interview". "Marketplace" with Jeremy Hobson, April 27, 2012.
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