• Crankiness is a human attribute that when people walk in the door of Xerox, they remain human. The best way to get the best out of people is to not force them to be something other than they naturally are. Now what do they have to be? They have to be respectful. You can't be ridiculously disrespectful.

    "Beyond the copy: Xerox CEO keeps focus on the business process". "Conversations from the Corner Office" with Kai Ryssdal, May 18, 2011.