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  • Heaven is purpose, principle, and people. Purgatory is paper and procedure. Hell is rules and regulations.

    Dee Hock
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    Dee Hock (2005). “One from Many: VISA and the Rise of Chaordic Organization”, p.162, Berrett-Koehler Publishers
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Heaven is purpose, principle, and people. Purgatory is paper and procedure. Hell is rules and regulations. - Dee Hock
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