• When an attacker fails with one person, they often go to another person. The key is to report the attack to other departments. Workers should know to act like they are going along with what the hacker wants and take copious notes so the company will know what the hacker is trying to find.

    "Q & A / Kevin Mitnick / Ex-hacker shares secrets of deception / Mitnick says 'social engineers' play big role in cyber attacks". Interview With Verne Kopytoff, October 28, 2002.