A sustainable business is resource efficient, respects the environment and is a good neighbour
It's better to ask the right questions than accept the status quo
Business and the environment: Wasting resources costs the earth - and lowers your competitive edge
It's for management to enthuse & motivate employees towards excellence in service; the profit incentive doesn't last
Quickest way to build trust: Keep promises you make, don't over-promise. Over-deliver, don't under-deliver. If you say you'll do something, make sure you do but if things then run late or go wrong, tell your client at the earliest opportunity
The top two ways to destroy success are greed and impatience
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