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  • Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors.

    Robert Spector
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    Robert Spector, Patrick D. McCarthy (2012). “The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry”, p.9, John Wiley & Sons
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Nordstrom believes that great service begins with showing courtesy to everyone-customers, employees, and vendors. - Robert Spector
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