You never get a second chance to make a first impression.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
The goal as a company is to have customer service that is not just the best, but legendary.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
Coming together is a beginning; keeping together is progress; working together is success.
A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.
The purpose of a business is to create a customer.
Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
Customers don't expect you to be perfect. They do expect you to fix things when they go wrong.
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
Empathy is the ultimate form of customer insight.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
Customer service shouldn't just be A department, it should be the entire company.
There is a spiritual aspect to our lives - when we give, we receive-when a business does something good for somebody, that somebody feels good about them!
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
People will never forget how you made them feel.
Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
Revolve your world around the customer and more customers will revolve around you.
Customer service is not a department, it's everyone's job.
Unless you have 100% customer satisfaction, you must improve.
There is only one boss. The customer.
Profit in business comes from repeat customers
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
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