Customers Quotes

• 

  The goal as a company is to have customer service that is not just the best, but legendary.

  Sam Walton

  Inspirational, Business, Loyal Customers

  242 Copy quote

• A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

  Mahatma Gandhi

  Leadership, Spiritual, Educational

  1226 Copy quote

• It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.

  Henry Ford

  Inspirational, Loyalty, Money

  109 Copy quote

• Repeat business or behavior can be bribed. Loyalty has to be earned.

  Janet L. Robinson

  Loyalty, Business, Educational

  4 Copy quote

• Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.

  Kevin Stirtz

  Inspirational, Loyalty, Service Culture

  10 Copy quote

• Unless you have 100% customer satisfaction, you must improve.

  Horst Schulze

  Inspirational, Loyalty, Educational

  32 Copy quote

• We are what we repeatedly do. Excellence, then, is not an act, but a habit.

  Will Durant

  Inspirational, Life, Motivational

  441 Copy quote

• Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves

  Steve Jobs

  Educational, Loyal Customers, Satisfaction

  56 Copy quote

• In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.

  Douglas A. Warner III

  Inspirational, Educational, Loyal Customers

  8 Copy quote

• If you're not serving the customer, your job is to be serving someone who is.

  Jan Carlzon

  Inspirational, Loyalty, Jobs

  54 Copy quote
• 

  Make your product easier to buy than your competition, or you will find your customers buying from them, not you.

  Mark Cuban

  Success, Encouragement, Business

  Mark Cuban (2011). “How to Win at the Sport of Business: If I Can Do It, You Can Do It”, p.81, Diversion Books

  16 Copy quote

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• The complaining customer represents a huge opportunity for more business.

  Zig Ziglar

  Business, Opportunity, Loyal Customers

  "Smarter Branding Without Breaking the Bank: Five Proven Marketing Strategies You Can Use Right Now to Build Your Business at Little Or No Cost". Book by Brenda Bence (p. 91), November 7, 2011.

  7 Copy quote

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• Revolve your world around the customer and more customers will revolve around you.

  Heather Williams

  Inspirational, Loyalty, Heart

  43 Copy quote

• The longer you wait, the harder it is to provide outstanding customer service.

  Bill Davidow

  Business, Service Culture, Waiting

  4 Copy quote

• Customer service is not a department, it's everyone's job.

  Ken Blanchard

  Jobs, Service Culture, Inspirational Customer Service

  4 Copy quote

• Customer service shouldn't just be A department, it should be the entire company.

  Tony Hsieh

  Service Culture, Focus, Satisfaction

  "Your Culture Is Your Brand" by Tony Hsieh, www.huffingtonpost.com. November 15, 2010.

  21 Copy quote

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• There is only one boss. The customer.

  Sam Walton

  Business, Loyal Customers, Boss

  "2010 BPM and Workflow Handbook" by Layna Fischer, Future Strategies Inc., (p. 178), 2010.

  9 Copy quote

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• If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.

  Jeff Bezos

  Inspirational, Business, Media

  18 Copy quote

• Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.

  Peter Drucker

  Inspirational, Educational, Loyal Customers

  91 Copy quote

• Profit in business comes from repeat customers

  W. Edwards Deming

  Loyal Customers, Focus In Business, Great Customer Service

  5 Copy quote

• Empathy is the ultimate form of customer insight.

  Don Peppers

  Empathy, Peppers, Form

  5 Copy quote

• If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.

  Jeff Bezos

  Inspirational, Motivational, Inspiring

  "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

  57 Copy quote

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• Your ‘brand’ is what your customers think of you, not what you think of you.

  Jon Taffer

  Thinking, Think Of You, Brands

  Jon Taffer, Karen Kelly (2013). “Raise the Bar: An Action-Based Method for Maximum Customer Reactions”, p.19, Houghton Mifflin Harcourt

  58 Copy quote

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• We see our customers as invited guests to a party, and we are the hosts. It's our job every day to make every important aspect of the customer experience a little bit better.

  Jeff Bezos

  Success, Jobs, Business

  "Online Extra: Jeff Bezos on Word-of-Mouth Power". Interview with Robert D. Hof, www.bloomberg.com. August 2, 2004.

  27 Copy quote

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• Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

  W. Edwards Deming

  Inspirational, Business, Loyal Customers

  16 Copy quote