The goal as a company is to have customer service that is not just the best, but legendary.
Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.
If you do build a great experience, customers tell each other about that. Word of mouth is very powerful.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him.
Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can.
Customer satisfaction is worthless. Customer loyalty is priceless.
Biggest question: Isn't it really 'customer helping' rather than customer service? And wouldn't you deliver better service if you thought of it that way?
In the world of Internet Customer Service, it's important to remember your competitor is only one mouse click away.
If you're not serving the customer, your job is to be serving someone who is.
Make your product easier to buy than your competition, or you will find your customers buying from them, not you.
The complaining customer represents a huge opportunity for more business.
Revolve your world around the customer and more customers will revolve around you.
The longer you wait, the harder it is to provide outstanding customer service.
Every contact we have with a customer influences whether or not they'll come back. We have to be great every time or we'll lose them.
Customer service is not a department, it's everyone's job.
Customer service shouldn't just be A department, it should be the entire company.
Unless you have 100% customer satisfaction, you must improve.
There is only one boss. The customer.
Get closer than ever to your customers. So close that you tell them what they need well before they realize it themselves
Profit in business comes from repeat customers
The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed.
The best way to find yourself is to lose yourself in the service of others.
Excellent firms don't believe in excellence - only in constant improvement and constant change.
I don't build in order to have clients. I have clients in order to build.
If we keep doing what we're doing, we're going to keep getting what we're getting.
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