Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
If you can't describe what you are doing as a process, you don't know what you're doing.
Put a good person in a bad system and the bad system wins, no contest.
In God we trust; all others bring data.
Quality comes not from inspection, but from improvement of the production process.
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
Improve quality, you automatically improve productivity.
Manage the cause, not the result.
It's not enough to do your best; you must know what to do & then do your best.
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
Each system is perfectly designed to give you exactly what you are getting today.
It is not necessary to change. Survival is not mandatory.
Innovation comes from people who take joy in their work.
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
If you do not know how to ask the right question, you discover nothing.
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.
Quality is everyone's responsibility.
We are here to learn, to make a difference and to have fun.
The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
We are being ruined by the best efforts of people who are doing the wrong thing.
Management by results - like driving a car by looking in rear view mirror.
We know what we told him, but we don't know what he heard.
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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