Put a good person in a bad system and the bad system wins, no contest.
If you can't describe what you are doing as a process, you don't know what you're doing.
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
In God we trust; all others bring data.
Improve quality, you automatically improve productivity.
Each system is perfectly designed to give you exactly what you are getting today.
Quality comes not from inspection, but from improvement of the production process.
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
Manage the cause, not the result.
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
It's not enough to do your best; you must know what to do & then do your best.
Innovation comes from people who take joy in their work.
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
It is not necessary to change. Survival is not mandatory.
The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.
A bad system will beat a good person every time.
Uncontrolled variation is the enemy of quality.
Quality is everyone's responsibility.
Management by results - like driving a car by looking in rear view mirror.
The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
We know what we told him, but we don't know what he heard.
Don't expect smart people to listen to you without proof.
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
Divide responsibility and nobody is responsible.
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