W. Edwards Deming Quotes

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• Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

  W. Edwards Deming

  Roles, Systems And Processes, Management

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• If you can't describe what you are doing as a process, you don't know what you're doing.

  W. Edwards Deming

  Business, Top Management, Systems And Processes

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• Quality comes not from inspection, but from improvement of the production process.

  W. Edwards Deming

  Quality, Improvement, Process

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• Put a good person in a bad system and the bad system wins, no contest.

  W. Edwards Deming

  Winning, Good Person, Contests

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• It's not enough to do your best; you must know what to do & then do your best.

  W. Edwards Deming

  Inspirational, Excellence, Enough

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• ...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

  W. Edwards Deming

  Learning, Mean, Data

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• Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

  W. Edwards Deming

  Learning, Knowledge, Two

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• The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

  W. Edwards Deming

  Frustration, People, Use

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• Each system is perfectly designed to give you exactly what you are getting today.

  W. Edwards Deming

  Giving, Today

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• In God we trust; all others bring data.

  W. Edwards Deming

  Funny Good Morning, Data, Measurement

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• I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

  W. Edwards Deming

  Responsibility, Risk, Special

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• What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

  W. Edwards Deming

  Teamwork, Mean, Learning

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• The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.

  W. Edwards Deming

  Data, Decision, Purpose

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• Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

  W. Edwards Deming

  Quality, Too Late, Improvement

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• It is not necessary to change. Survival is not mandatory.

  W. Edwards Deming

  Change, Meaningful, Top Management

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• Management by results - like driving a car by looking in rear view mirror.

  W. Edwards Deming

  Mirrors, Views, Car

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• A bad system will beat a good person every time.

  W. Edwards Deming

  Good People, Systems Thinking, Good Person

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• Defects are not free. Somebody makes them, and gets paid for making them.

  W. Edwards Deming

  Defects, Paid

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• If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.

  W. Edwards Deming

  Small Problems, People, Waiting

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• The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

  W. Edwards Deming

  People, May, Performance Review

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• Stamping out fires is a lot of fun, but it is only putting things back the way they were.

  W. Edwards Deming

  Fun, Fire, Way

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• Understanding variation is the key to success in quality and business.

  W. Edwards Deming

  Keys, Understanding, Quality

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• The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

  W. Edwards Deming

  Poor Quality, Cost, Like You

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• You can not hear what you do not understand.

  W. Edwards Deming

  Understanding, Management, Can Not

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• Innovation comes from people who take joy in their work.

  W. Edwards Deming

  People, Joy, Innovation

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