Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
Each system is perfectly designed to give you exactly what you are getting today.
If you can't describe what you are doing as a process, you don't know what you're doing.
Put a good person in a bad system and the bad system wins, no contest.
In God we trust; all others bring data.
Improve quality, you automatically improve productivity.
Quality comes not from inspection, but from improvement of the production process.
The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.
Manage the cause, not the result.
Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.
It's not enough to do your best; you must know what to do & then do your best.
Innovation comes from people who take joy in their work.
Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.
It is not necessary to change. Survival is not mandatory.
Our prevailing system of management has destroyed our people. People are born with intrinsic motivation, self-respect, dignity, curiosity to learn, joy in learning. The forces of destruction begin with toddlers - a prize for the best Halloween costume, grades in school, gold stars - and on up through the university. On the job people, teams, and divisions are ranked, reward for the top, punishment for the bottom. Management by Objectives, quotas, incentive pay, business plans, put together separately, division by division, cause further loss, unknown and unknowable.
The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.
A bad system will beat a good person every time.
Uncontrolled variation is the enemy of quality.
The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.
Management by results - like driving a car by looking in rear view mirror.
Transformation is not automatic. It must be learned; it must be led.
Just because you can measure everything doesn't mean that you should.
We are here to learn, to make a difference and to have fun.
If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.
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