W. Edwards Deming Quotes - Page 2

Quotes about:

• People work in the system. Management creates the system

  W. Edwards Deming

  Business, Work, People

  24 Copy quote

• Quality is everyone's responsibility.

  W. Edwards Deming

  Business, Responsibility, Quality

  59 Copy quote

• Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.

  W. Edwards Deming

  Taken, Museums, Data

  Journal of the American Statistical Association On a Classification of the Problems of Statistical Inference Volume 37, Number 218, June 1942 (p. 173)

  105 Copy quote

• The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

  W. Edwards Deming

  Poor Quality, Cost, Like You

  13 Copy quote

• We are being ruined by the best efforts of people who are doing the wrong thing.

  W. Edwards Deming

  Best Effort, People, Management

  28 Copy quote

• Stamping out fires is a lot of fun, but it is only putting things back the way they were.

  W. Edwards Deming

  Fun, Fire, Way

  132 Copy quote

• Don't expect smart people to listen to you without proof.

  W. Edwards Deming

  Smart, People, Smart People

  35 Copy quote

• Nobody goes to work to do a bad job.

  W. Edwards Deming

  Jobs, Bad Jobs

  54 Copy quote

• We should work on our process, not the outcome of our processes.

  W. Edwards Deming

  Work, Outcomes, Management

  79 Copy quote

• You must not run your Organization as a functional hierarchy. You must understand it as a System.

  W. Edwards Deming

  Running, Organization, Hierarchy

  76 Copy quote

• Divide responsibility and nobody is responsible.

  W. Edwards Deming

  Responsibility, Management, Responsible

  59 Copy quote

• To optimize the whole, we must sub-optimize the parts

  W. Edwards Deming

  Whole

  11 Copy quote

• Information is not knowledge. Let's not confuse the two.

  W. Edwards Deming

  Two, Information, Management

  15 Copy quote

• A goal without a method is nonsense.

  W. Edwards Deming

  Goal, Management, Nonsense

  16 Copy quote

• If you do not know how to ask the right question, you discover nothing.

  W. Edwards Deming

  Quality, Asking The Right Questions, Management

  22 Copy quote

• The customer is the most important part of the production line.

  W. Edwards Deming

  Marketing, Important, Lines

  37 Copy quote

• We know what we told him, but we don't know what he heard.

  W. Edwards Deming

  Management, Heard, Knows

  16 Copy quote

• Defects are not free. Somebody makes them, and gets paid for making them.

  W. Edwards Deming

  Defects, Paid

  "Out Of The Crisis". Book by W. Edwards Deming, p. 11, 1982.

  58 Copy quote

• Understanding variation is the key to success in quality and business.

  W. Edwards Deming

  Keys, Understanding, Quality

  125 Copy quote

• I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

  W. Edwards Deming

  Responsibility, Risk, Special

  150 Copy quote

• ...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

  W. Edwards Deming

  Learning, Mean, Data

  201 Copy quote

• What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

  W. Edwards Deming

  Teamwork, Mean, Learning

  119 Copy quote

• Learning is not compulsory; it's voluntary. Improvement is not compulsory; it's voluntary. But to survive, we must learn.

  W. Edwards Deming

  Improvement, Compulsory

  "Deming The Way We Knew Him". Book by Frank Voehl, 1995.

  67 Copy quote

• When we cooperate, everybody wins.

  W. Edwards Deming

  Winning, Management

  9 Copy quote

• Everyone is a customer for somebody, or a supplier to somebody.

  W. Edwards Deming

  Management, Suppliers, Customers

  8 Copy quote

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