W. Edwards Deming Quotes - Page 8

Quotes about:

• Zero defects is a super highway going down the tube.

  W. Edwards Deming

  Zero, Management, Highways

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• Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.

  W. Edwards Deming

  Loss, Design, Wish

  "Out Of The Crisis". Book by W. Edwards Deming, p. 175, 1982.

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• Without theory there is nothing to modify or learn.

  W. Edwards Deming

  Management, Theory

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• Management by results is confusing special causes with common causes.

  W. Edwards Deming

  Confusing, Special, Causes

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• Monetary rewards are not a substitute for intrinsic motivation.

  W. Edwards Deming

  Motivation, Rewards, Management

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• One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.

  W. Edwards Deming

  Order, Profound, Psychology

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• A rational prediction has an explanation based on theory.

  W. Edwards Deming

  Management, Predictions, Theory

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• The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

  W. Edwards Deming

  Statistics, Action, Predictions

  Journal of the American Statistical Association Quoted in W.A. Wallis' The Statistical Research Group, 1942-1945 Volume 75, Number 370, June 19 (p. 321)

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• Management of outcomes may not be any more than a skill. It does not require knowledge.

  W. Edwards Deming

  Skills, Doe, May

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• Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

  W. Edwards Deming

  Talking, Quality, Gains

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• The job can't be finished only improved to please the customer.

  W. Edwards Deming

  Jobs, Quality, Please

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• When people try to do what they can not do, they wish to give up.

  W. Edwards Deming

  Giving Up, People, Wish

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• Adopt a new philosophy of cooperation (win-win) in which everybody wins.

  W. Edwards Deming

  Philosophy, Winning, Cooperation

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• Failure of management to plan for the future and to foresee problems has brought about waste of manpower, of materials, of the machine-time, of all which raise the manufacturer's cost and price that the purchaser must pay

  W. Edwards Deming

  Quality, Cost, Machines

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• We must understand variation.

  W. Edwards Deming

  Variation, Management

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• The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.

  W. Edwards Deming

  Giving, Lucky, Needs

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• People care more for themselves when they contribute to the system.

  W. Edwards Deming

  People, Care, Management

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• A rule should suit the purpose.

  W. Edwards Deming

  Purpose, Suits, Management

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• We must satisfy our customers.

  W. Edwards Deming

  Management, Customers

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• Hold everybody accountable? Ridiculous!

  W. Edwards Deming

  Accountability, Ridiculous

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• Knowledge is the key.

  W. Edwards Deming

  Keys, Management

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• The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

  W. Edwards Deming

  Views, Style, Management

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• The most important figures for management of any organization are unknown and unknowable.

  W. Edwards Deming

  Organization, Important, Management

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• Management does not know what a system is.

  W. Edwards Deming

  Doe, Management, Knows

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• When a worker has reached a stable state, further training will not help him.

  W. Edwards Deming

  Training, Helping, Management

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