Joseph M. Juran Quotes

• It is most important that top management be quality-minded. In the absence of sincere manifestation of interest at the top, little will happen below.

  Joseph M. Juran

  Top Management, Important, Quality

  Joseph M. Juran (1945). “Management of Inspection and Quality Control”

  157 Copy quote

• Without a standard there is no logical basis for making a decision or taking action.

  Joseph M. Juran

  Decision, Action, Logical

  Joseph M. Juran (1995). “Managerial Breakthrough: The Classic Book on Improving Management Performance”

  192 Copy quote

• All improvement happens project by project and in no other way.

  Joseph M. Juran

  Way, Improvement, Projects

  163 Copy quote

• Quality planning consists of developing the products and processes required to meet customer's needs

  Joseph M. Juran

  Quality, Needs, Planning

  Joseph M. Juran (1988). “Juran on planning for quality”

  164 Copy quote

• For many phenomena, 80% of consequences stem from 20% of the causes.

  Joseph M. Juran

  Causes, Programming, Stem

  93 Copy quote

• ...every successful quality revolution has included the participation of upper management. We know of no exceptions.

  Joseph M. Juran

  Successful, Quality, Revolution

  99 Copy quote

• Goal setting has traditionally been based on past performance. This practice has tended to perpetuate the sins of the past.

  Joseph M. Juran

  Past, Practice, Goal

  109 Copy quote

• A good rule in organizational analysis is that no meeting of the minds is really reached until we talk of specific actions or decisions. We can talk of who is responsible for budgets, or inventory, or quality, but little is settled. It is only when we get down to the action words-measure, compute, prepare, check, endorse, recommend, approve-that we can make clear who is to do what.

  Joseph M. Juran

  Decision, Mind, Quality

  Joseph M. Juran (1964). “Managerial breakthrough: a new concept of the manager's job”, McGraw-Hill Companies

  79 Copy quote

• What I want to do has no end, since I am on the endless frontier of a branch of knowledge.

  Joseph M. Juran

  Branches, Want, Ends

  Joseph M. Juran (1995). “Managerial Breakthrough: The Classic Book on Improving Management Performance”

  92 Copy quote

• Observing many companies in action, I am unable to point to a single instance in which stunning results were gotten without the active and personal leadership of the upper managers.

  Joseph M. Juran

  Action, Results, Stunning

  92 Copy quote

• Pareto's Principle: you generally spend 80% of your time on 20% of the project.

  Joseph M. Juran

  Principles, Projects

  80 Copy quote

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