The process is not just the sum of its parts.
You should not ask questions without knowledge.
The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
Any manager can do well in an expanding market.
You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.
Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.
Without theory there is nothing to modify or learn.
We are here to make another world.
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
The most important things cannot be measured.
Management by results is confusing special causes with common causes.
Shrink, shrink variation, to reduce the loss.
The most basic problem is that performance appraisals often don't accurately assess performance.
Zero defects is a super highway going down the tube.
We have to bring back the individual. Management has smothered the individual.
We must understand variation.
The only useful function of a statistician is to make predictions, and thus to provide a basis for action.
The greatest losses are unknown and unknowable.
A rule should suit the purpose.
When people try to do what they can not do, they wish to give up.
The emphasis should be on why we do a job.
One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.
Knowledge is the key.
Follow AzQuotes on Facebook, Twitter and Google+. Every day we present the best quotes! Improve yourself, find your inspiration, share with friends
or simply: