Mere allocation of huge sums of money for quality will not bring quality.
Absence of defects does not necessarily build business... Something more is required.
Shrink, shrink variation, to reduce the loss.
Hard work and best efforts will not by themselves dig us out of the pit.
Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.
There is no substitute for knowledge.
Any two people have different ideas of what is important.
Knowledge needs to be a verb.
People learn in different ways: reading, listening, pictures, watching.
Lack of knowledge - that is the problem.
New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.
The aim of education should be to preserve and nurture the yearning for learning that a child is born with.
The most basic problem is that performance appraisals often don't accurately assess performance.
You should not ask questions without knowledge.
Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.
For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
It is important that an aim never be defined in terms of a specific activity or method. It must always relate to a better life for everyone.
Profit in business comes from repeat customers
Many people in management are being paid to produce waste.
The result of long-term relationships is better and better quality, and lower and lower costs.
We have to bring back the individual. Management has smothered the individual.
Management's job is to know which systems are stable and which are not.
A leader knows who is outside of the system and needs special help.
Any manager can do well in an expanding market.
The most important things cannot be measured.
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