A leader is a coach, not a judge.
Quality is pride of workmanship.
Research shows that the climate of an organization influences an individuals contribution far more than the individual himself.
Does experience help? NO! Not if we are doing the wrong things.
Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force
Quality starts in the boardroom.
When asked what single event was most helpful in developing the Theory of Relativity, Albert Einstein replied, "Figuring out how to think about the problem".
Whenever there is fear, you will get wrong figures.
Without questions, there is no learning.
To manage one must lead. To lead, one must understand the work that he and his people are responsible for
A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.
All models are wrong; some models are useful.
Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?
The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
Nothing happens without personal transformation.
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
If you destroy the people of a company, you do not have much left.
You can not hear what you do not understand.
A manager of people needs to understand that all people are different. This is not ranking people. He needs to understand that the performance of anyone is governed largely by the system that he works in, the responsibility of management.
We cannot rely on mass inspection to improve quality, though there are times when 100 percent inspection is necessary. As Harold S. Dodge said many years ago, 'You cannot inspect quality into a product.' The quality is there or it isn't by the time it's inspected.
You have to manage a system. The system doesn't manage itself.
Nobody should try to use data unless he has collected data.
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
The questions are more important than the answers.
Management's job is to optimize the whole system.
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