The individual has been crushed by our style of management today.
There must be consistency in direction.
Innovation comes from the producer - not from the customer.
Retroactive management emphasizes the bottom line.
Eliminate numerical quotas, including Management by Objectives.
No requirement of industry is so much neglected as operational definitions.
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.
When a system is stable, telling the worker about mistakes is only tampering.
There is very little evidence that we give a hoot about profit.
A system can not understand itself.
A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
It's management's job to know.
The problem is that most courses teach what is wrong.
It only takes a little innovation.
The aim should be to work on the method of management.
We want best efforts guided by theory.
Without theory, there are no questions.
We are here for an education.
There is no knowledge without theory.
The customer invents nothing. New products and new services come from the producer.
You do not install knowledge.
Choice of aim is clearly a matter of clarification of values, especially on the choice between possible options.
Without theory we can only copy.
Survival is optional. No one has to change.
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