• There is too great a tendency (perhaps encouraged by popular journalism) to deal with the dramatic moments, forgetting that these are not always the most significant moments. ... To find the significant rather than the dramatic features of industrial controversy, of a disagreement in regard to policy on board of directors or between managers, is essential to integrative business policies.

    Mary Parker Follett, Pauline Graham (1996). “Mary Parker Follett--prophet of management: a celebration of writings from the 1920s”, Harvard Business Press