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  • Post-9/11, we saw an immediate uptick in the amount of people in our stores, all over the country. People wanted that human connection. We are not going to fracture the Starbucks experience.

    "Coffee talk: Katie Couric interviews Starbucks CEO Howard Schultz tonight". Interview with Katie Couric, latimesblogs.latimes.com. December 8, 2008.
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