• Empathetic people are superb at recognizing and meeting the needs of clients, customers, or subordinates. They seem approachable, wanting to hear what people have to say. They listen carefully, picking up on what people are truly concerned about, and respond on the mark.

    Daniel Goleman, Richard Boyatzis, Annie McKee (2013). “Primal Leadership, With a New Preface by the Authors: Unleashing the Power of Emotional Intelligence”, p.44, Harvard Business Review Press