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  • When dealing with people, let us remember that we are not dealing with creatures of logic. We are dealing with creatures of emotion, creatures bristling with prejudices and motivated by pride and vanity. ...Any fool can criticize, condemn, and complain - and most fools do. But it takes character and self-control to be understanding and forgiving.

    Dale Carnegie (2016). “How to win friends & influence people”, p.21, Diamond Pocket Books Pvt Ltd