Michael O'Leary quote: Are we going to say sorry for our lack of...

Are we going to say sorry for our lack of customer service? Absolutely not.

Michael O'Leary

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"Ryanair shows how much it cares" by Julia Day, www.theguardian.com. January 7, 2002.

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Are we going to say sorry for our lack of customer service? Absolutely not. - Michael O'Leary

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