Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.
If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchies and control mechanisms you need.
Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
We have a strategic plan. It's called 'doing things'.
You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
Your people come first, and if you treat them right, they'll treat the customers right.
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
You don't hire for skills, you hire for attitude. You can always teach skills.
You must be very patient, very persistent. The world isn't going to shower gold coins on you just because you have a good idea. You're going to have to work like crazy to bring that idea to the attention of people. They're not going to buy it unless they know about it.
Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.
I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.
If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.
The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.
A company is stronger if it is bound by love rather than by fear.
The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.
Treat your employees like customers.
If employees aren't satisfied, they won't promote the product we need.
I've found that many of the greatest ideas surface in bars because that's where many people cultivate inspiration.
Leading an organization is as much about soul as it is about systems. Effective leadership finds its source in understanding
If you don't treat your own people well, they won't treat other people well.
I learned it by doing it, and I was scared to death.
Wild Turkey whiskey and Philip Morris cigarettes are essential to the maintenance of human life!
The Wright Amendment is a pain in the ass, but not every pain in the ass is a constitutional infringement.
Sometimes you need a little courage too just to buck popular opinion.
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