Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that.
Think small and act small, and we'll get bigger. Think big and act big, and we'll get smaller.
If you create an environment where the people truly participate, you don't need control. They know what needs to be done and they do it. And the more that people will devote themselves to your cause on a voluntary basis, a willing basis, the fewer hierarchies and control mechanisms you need.
We have a strategic plan. It's called 'doing things'.
You don't hire for skills, you hire for attitude. You can always teach skills.
If the employees come first, then they're happy. A motivated employee treats the customer well. The customer is happy so they keep coming back, which pleases the shareholders. It's not one of the enduring green mysteries of all time, it is just the way it works.
If you're crazy enough to do what you love for a living, then you're bound to create a life that matters.
A company is stronger if it is bound by love rather than by fear.
The business of business is people.
We will hire someone with less experience, less education, and less expertise, than someone who has more of those things and has a rotten attitude. Because we can train people. We can teach people how to lead. We can teach people how to provide customer service. But we can't change their DNA.
The important thing is to take the bricklayer and make him understand that he’s building a home, not just laying bricks.
Positions and titles mean absolutely nothing. They're just adornments; they don't represent the substance of anybody. Every person and every job is worth as much as any other person and any other job.
If you don't treat your own people well, they won't treat other people well.
One piece of advice that always stuck in my mind is that people should be respected and trusted as people, not because of their position or title.
You must be very patient, very persistent. The world isn't going to shower gold coins on you just because you have a good idea. You're going to have to work like crazy to bring that idea to the attention of people. They're not going to buy it unless they know about it.
People with different personalities, different approaches, different values succeed not because one set of values or priorities is superior but because their values and practices are genuine.
I'm here to tell you that I am proud of a couple of things. First, I am very good at projectile vomiting. Second, I've never had a really serious venereal disease.
The more time I spend with our people, the more I find out about our business.
Your people come first, and if you treat them right, they'll treat the customers right.
You have to have the service mentality in the sense that you subjugate your own ego, and you subjugate a large part of your own life to really helping other people, being successful on their behalf.
It is my practice to try to understand how valuable something is by trying to imagine myself without it.
The tragedy of our time is that we've got it backwards, we've learned to love techniques and use people.
The essential difference in service is not machines or 'things.' The essential difference is minds, hearts, spirits, and souls.
Everybody in Texas would tell me that they thought I was nuts trying to start Southwest Airlines. There probably weren't 10 people in the state who would have given a plug nickel for our chances of making a dollar. So sometimes, you need a little courage, too, just to buck popular opinion.
If the Wright brother were alive today Wilbur would have to fire Orville to reduce costs.
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