Every conflict we face in life is rich with positive and negative potential. It can be a source of inspiration, enlightenment, learning, transformation, and growth-or rage, fear, shame, entrapment, and resistance. The choice is not up to our opponents, but to us, and our willingness to face and work through them.
Every conflict reflects what each person most needs to learn in that moment.
Trust is rebuilt by focusing not on what the other person did or did not do but on critiquing one's own behavior, improving one's trustworthiness, and focusing attention not on words and promises but on actions, attitudes, and ways of being.
Forgiveness is not something you do for someone else, but to free YOURSELF from the continuation of pain and anger. It is a gift to your peace of mind, your self esteem, your relationships with others, your future.
It is possible to see slavery and serfdom merely as extreme early forms of autocratic management, in which employees had no voice whatsoever in the work process and were viewed not as human beings but as alienated forms of individual wealth. Slavery, in this sense, did not die; it continues in modern dress in contemporary organizations wherever managers exercise autocratic power, unequal status, or arbitrary privileges, no matter how scientific the terminology or postmodern the image
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Warren G. Bennis Author
Sheila Heen Author
