Authors:
  • Reengineering posits a radical new principle: that the design of work must be based not on hierarchical management and the specialization of labor but on end-to-end processes and the creation of value for the customer.

    "Reengineering the Corporation: A Manifesto for Business Revolution" by Michael Hammer, James A. Champy, HarperCollins, (p. 11), 1993.