There has to be a way to redirect employee's driving ambition and to channel it more productively. There is. Create heroes in every role. Make every role, performed at excellence, a respected profession.
Define excellence vividly, quantitatively. Paint a picture for your most talented employees of what excellence looks like. Keep everyone pushing and pushing toward the right-hand edge of the bell curve.
You cannot learn very much about excellence from studying failure.
Focusing on strengths is the surest way to greater job satisfaction, team performance and organizational excellence.
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