The most important thing in communication is hearing what isn't said.
Listening (the first competence of leadership) is not a skill, it is a discipline. All you have to do is keep your mouth shut.
Thus, for those who are willing to go out into the field, to look and to listen, changing demographics is both a highly productive and a highly dependable innovation opportunity.
To improve communications, work not on the utter, but the recipient.
Listening is not a skill; it is a discipline.
Never ask who's right. Start out by asking what is right. And you find that out by listening to dissenting, disagreeing opinions.
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