It's all about quality of life and finding a happy balance between work and friends and family.
You've got to love what you do to really make things happen.
People are always going to go shopping. A lot of our effort is just: 'How do we make the retail experience a great one?
Whenever I have faced a setback I have dusted myself down and got on with the rest of my life because I believed in myself.
I'm in the retail business, not the circus business.
I could have closed down bits of British Home Stores to make more money but it's not my style. I want to make my money as a retailer, not by putting people out of work.
I am brave, but I take a view. It is an educated view. I am careful. I am not reckless.
I don't like department stores. I had a chain of department stores back in 1994 which was Lewis's and Owen Owen, only for a short time, and I found department stores personally difficult.
I think we'll say flat is the new growth in the short term.
You've got to be a believer in what you do.
New West End Company ensures that there is a body that can put significant investment into the West End, targeted directly to the needs of the area and particularly the customers. Great progress is being made to improve Oxford Street and make it a great destination.
I think I pick more winners than losers.
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