Bill Capodagli Quotes

Quotes about:

• Knowledge is the understanding of what, how and why we need to do something. Skill is applying that knowledge in a practical situation. Attitude is the desire to transform our knowledge into skills and ultimately into habits.

  Bill Capodagli

  Attitude, Skills, Understanding

  Bill Capodagli, Lynn Jackson (2016). “The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition”, p.151, McGraw Hill Professional

  4 Copy quote

• Habits grow from obtaining knowledge, attitude and skills.

  Bill Capodagli

  Attitude, Skills, Habit

  Bill Capodagli, Lynn Jackson (2016). “The Disney Way:Harnessing the Management Secrets of Disney in Your Company, Third Edition”, p.151, McGraw Hill Professional

  10 Copy quote

• Innovate, don't imitate. Set out to create a culture that is right for your organization, then work at making it happen.

  Bill Capodagli

  Organization, Culture, Happens

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• People are over 20 times more likely to remember a story than a series of facts and figures. A good story touches our hearts.

  Bill Capodagli

  Heart, People, Stories

  Source: bobmorris.biz

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• In the long run, it costs more to provide poor rather than good service.

  Bill Capodagli

  Running, Long, Cost

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• The key is to make sure you are doing the "right things" before you worry about doing things "right".

  Bill Capodagli

  Keys, Worry, Right Thing

  Source: bobmorris.biz

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• If your values are not used as the constitution of your organization, or if they are compromised, they become just words on paper.

  Bill Capodagli

  Organization, Paper, Constitution

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• Often we will learn more from our failures than we do from our successes.

  Bill Capodagli

  Source: bobmorris.biz

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• Storyboarding is what I call an "idea landscape" - one that can help unleash creativity, improve communication, and identify practical solutions to complex problems. The beauty of storyboarding is that ideas from an entire team are harnessed, not just those from the extroverts or vocal members.

  Bill Capodagli

  Team, Communication, Creativity

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• The best ideas can come from anyone within an organization. Leaders must remember that if they want employees to embrace a new organizational "Dream" or strategy, they need to include them and seek their ideas. Creativity is NOT just for the R&D department.

  Bill Capodagli

  Dream, Creativity, Organization

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• My mother's work ethic, her attitude, and the way she treated each and every customer as if they were her best friend were better lessons than could be found in all the text books in the world.

  Bill Capodagli

  Mother, Attitude, Book

  Source: bobmorris.biz

  6 Copy quote

• Write down your Dream or story; create your own unique Values, Believe in them, and use them to make all decisions; Dare to take some risks; and Do the planning, revisions and details to realize the Dream.

  Bill Capodagli

  Dream, Believe, Writing

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• Always look for ways to improve even the "good show."

  Bill Capodagli

  Looks, Way, Shows

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

  4 Copy quote

• Organizational culture begins in HR. This means to hire for attitude and train for skill.

  Bill Capodagli

  Attitude, Mean, Skills

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

  4 Copy quote

• The role of any exceptional facilitator or consultant is to work themselves out of a job.

  Bill Capodagli

  Jobs, Roles, Exceptional

  Source: bobmorris.biz

  4 Copy quote

• Companies whose marketing and sales departments are not using the Internet and social media for communication may have the same fate that the dime stores had when Wal-Mart came onto the scene.

  Bill Capodagli

  Communication, Fate, Media

  Source: bobmorris.biz

  5 Copy quote

• Love for coworkers, love for customers, love for the product and love for self. Walt Disney instilled all of these "loves" in his company. Each of these factors is critical to achieving success in any organization.

  Bill Capodagli

  Self, Organization, And Love

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

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• In today's global economy, innovations and improvements to products and services are not only happening more rapidly than ever before in history, they are being communicated instantaneously. So, it's "innovate or die"!

  Bill Capodagli

  Innovation, Today, Improvement

  Source: bobmorris.biz

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• Productivity starts with doing the right things.

  Bill Capodagli

  Right Thing, Doing The Right Thing, Productivity

  Source: bobmorris.biz

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• The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.

  Bill Capodagli

  Two, Answers, Habit

  Source: bobmorris.biz

  4 Copy quote

• An idea becomes great when it becomes tangible.

  Bill Capodagli

  Ideas, Tangible

  Source: bobmorris.biz

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• This is great if you know all those "not to do" strategies. Sometimes you learn the "not to do's" by doing. The key is to fail forward fast. Try, fail, learn, and quickly try again.

  Bill Capodagli

  Keys, Trying, Sometimes

  Source: bobmorris.biz

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• When you are young, if you can define your long-term dream, - something that you can get passionate about - solidify your values, dare to take a risk and then put a plan together to accomplish that dream... that could be the difference between success and failure in life.

  Bill Capodagli

  Dream, Differences, Long

  Source: bobmorris.biz

  4 Copy quote

• When you focus on results, you will very seldom see a change in your culture. But, if you focus on a customer-centric culture, you will realize long-term results.

  Bill Capodagli

  Long, Focus, Culture

  Source: bobmorris.biz

  4 Copy quote

• In the best organizations, love is the real "pixie dust."

  Bill Capodagli

  Real, Love Is, Dust

  "Bill Capodagli on “The Disney Way”: Part 2". Interview with Bob Morris, bobmorris.biz. June 19, 2016.

  4 Copy quote

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