Growth is never by mere chance; it is the result of forces working together.
As a rule, we find what we look for; we achieve what we get ready for.
It is always the start that requires the greatest effort.
The best teamwork comes from men who are working independently toward one goal in unison.
Courteous treatment will make a customer a walking advertisement.
The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
The greatest teacher I know is the job itself.
How can we expect our children to know and experience the joy of giving unless we teach them that the greater pleasure in life lies in the art of giving rather than receiving.
I learned that all things come to those who wait-provided they hustle while they wait.
The art of effective listening is essential to clear communication, and clear communication is necessary to management success.
Intelligence is the effort to do the best you can at your particular job; the quality that gives dignity to that job, whether it happens to be scrubbing a floor or running a corporation.
The well-satisfied customer will bring the repeat sale that counts.
The friendly smile, the word of greeting, are certainly something fleeting and seemingly insubstantial. You can’t take them with you. But they work for good beyond your power to measure their influence. It is the service we are not obliged to give that people value most.
The best way to stop a bad habit is never to begin it.
I do not believe in excuses. I believe in hard work as the prime solvent of life's problems.
My definition of an executive's job is brief and to the point. It is simply this: Getting things done through other people.
No man can climb the ladder of success without first placing his foot on the bottom rung.
In every man s life there lies latent energy. There is, however, a spark that, if kindled, will set the whole being afire, and he will become a human dynamo, capable of accomplishing almost anything to which he aspires.
Every man must decide for himself whether he shall master his world or be mastered by it.
Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.
They serve best who give most of themselves. Self is forgotten by the one who serves, for such a one rejoices to see success coming to others through his or her efforts.
The keystone of successful business is cooperation. Friction retards progress.
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't
Business is no longer a matter of profits alone. Profits must come through public confidence, and public confidence is given to any merchant in proportion to the service which he gives to the public.
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