The five separate fingers are five independent units. Close them and the fist multiplies strength. This is organization.
I was long brought up to think that it was nothing short of a crime to miss a sale.
Every man must decide for himself whether he shall master his world or be mastered by it.
Honor bespeaks worth. Confidence begets trust. Service brings satisfaction. Cooperation proves the quality of leadership.
The problem with the bronco is to get on and stay on. This is the problem with the Golden Rule-to understand and apply
Luck is always the last refuge of laziness and incompetence.
The keystone of successful business is cooperation. Friction retards progress.
The Golden Rule finds no limit of application in business.
No matter what his position or experience in life, there is in everyone more latent than developed ability; far more unused than used power.
Men are not great or small because of their material possessions. They are great or small because of what they are.
Clock watchers never seem to be having a good time.
Success cannot come from standstill men. Methods change and men must change with them.
Too many would-be executives are slaves of routine.
Selling is our No. 1 job. Never get away from selling a lot of merchandise personally. The more you sell the more you learn
We can serve our customers well only if our buying jobs are right. You cannot sell if you haven't ordered wanted goods into your store.
No company can afford not to move forward. It may be at the top of the heap today but at the bottom of the heap tomorrow, if it doesn't
A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization.
Do not primarily train men to work. Train them to serve willingly and intelligently.
Determine to do some thinking for yourself. Don't live entirely upon the thoughts of others. Don't be an automaton.
I believe a man is better anchored who has a belief in the Supreme Being.
It was always my practice to train salespeople under my direct supervision, and to treat children with the utmost consideration.
Success will always be measured by the extent to which we serve the buying public.
Salesmanship, too, is an art; the perfection of its technique requires study and practice.
The thought in my mind was that I must be a good merchant. If I were a good merchant, the rest would probably take care of itself.
The best of merchandise will go back to the shelf unless handled by a conscientious, tactful salesman.
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