Stewart Butterfield Quotes

• Every customer interaction is a marketing opportunity. If you go above and beyond on the customer service side, people are much more likely to recommend you.

  Stewart Butterfield

  Opportunity, People, Marketing

  50 Copy quote

• Life is too short to do mediocre work and it is definitely too short to build shitty things.

  Stewart Butterfield

  Life Is Too Short, Life Is, Too Short

  7 Copy quote

• The outward expression of empathy is courtesy.

  Stewart Butterfield

  Expression, Empathy, Courtesy

  9 Copy quote

• We're still at the beginning of a major transition in how people communicate and work together.

  Stewart Butterfield

  People, Working Together, Transition

  8 Copy quote

• When key users told us something wasn't working, we fixed it - immediately.

  Stewart Butterfield

  Keys, Fixed, Users

  8 Copy quote

• You have to figure out what conversion means in your case. What does retention mean? What does activation mean? For every business, it's going to be slightly different because of the nature of the product and the kinds of people who use it.

  Stewart Butterfield

  Mean, People, Doe

  6 Copy quote

• Some people will know exactly what they want to do at a very young age, but the odds are low. I feel like people in their early- to mid-20s are very earnest. They’re very serious, and they want to feel like they’ve accomplished a lot at a very young age rather than just trying to figure stuff out. So I try to push them toward a more experimental attitude.

  Stewart Butterfield

  Attitude

  "Stewart Butterfield of Slack: Is Empathy on Your Résumé?". Interview with Adam Bryant, www.nytimes.com. July 11, 2015.

  7 Copy quote

• It’s hard to imagine the revenue from selling the prints will cover the cost of lost goodwill.

  Stewart Butterfield

  Cost, Imagine, Selling

  "Flickr takes flak for selling Creative Commons photos as wall-art prints" by Stuart Dredge, www.theguardian.com. December 02, 2014.

  5 Copy quote

• I'm going to make more money than I need in any outcome.

  Stewart Butterfield

  Needs, Outcomes, More Money

  5 Copy quote

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