• Leaders encourage others to continue the quest and inspire others through courage and hope. Leaders give heart by visibly recognizing others' contributions to the common vision. With a thank you note, a smile, an award, and public praise, the leader lets others know how much they mean to the organization.

    James M. Kouzes, Barry Z. Posner (1987). “The leadership challenge: how to get extraordinary things done in organizations”, Jossey-Bass, 1988