The central issue is never strategy, structure, culture, or systems. The core of the matter is always about changing the behavior of people.
Leadership is about setting a direction. It's about creating a vision, empowering and inspiring people to want to achieve the vision, and enabling them to do so with energy and speed through an effective strategy. In its most basic sense, leadership is about mobilizing a group of people to jump into a better future.
Leadership defines what the future should look like, aligns people with that vision, and inspires them to make it happen despite the obstacles.
One of the most common ways to overcome resistance to change is to educate people about it beforehand. Communication of ideas helps people see the need for and the logic of a change. The education process can involve one-on-one discussions, presentations to groups, or memos and reports.
Effective leaders help others to understand the necessity of change and to accept a common vision of the desired outcome.
Good communication is not just data transfer. You need to show people something that addresses their anxieties, that accepts their anger, that is credible in a very gut-level sense, and that evokes faith in the vision.
Producing major change in an organization is not just about signing up one charismatic leader. You need a group - a team - to be able to drive the change. One person, even a terrific charismatic leader, is never strong enough to make all this happen.
Motivation and inspiration energize people, not by pushing them in the right direction as control mechanisms do but by satisfying basic human needs for achievement, a sense of belonging, recognition, self-esteem, a feeling of control over one's life, and the ability to live up to one's ideals. Such feelings touch us deeply and elicit a powerful response.
Without credible communication, and a lot of it, the hearts and minds of others are never captured.
The heart of change is in the emotions.
Leaders establish the vision for the future and set the strategy for getting there; they cause change. They motivate and inspire others to go in the right direction and they, along with everyone else, sacrifice to get there.
The rate of change is not going to slow down anytime soon. If anything, competition in most industries will probably speed up even more in the next few decades.
Leaders establish the vision for the future and set the strategy for getting there.
Never underestimate the magnitude of the power of the forces that reinforce the status quo.
We learn best - and change - from hearing stories that strike a chord within us.
Leadership produces change. That is its primary function
We see, we feel, we change.
A higher rate of urgency does not imply ever-present panic, anxiety, or fear. It means a state in which complacency is virtually absent.
Changing behavior is less a matter of giving people analysis to influence their thoughts than helping them to see a truth to influence their feelings.
We know that leadership is very much related to change. As the pace of change accelerates, there is naturally a greater need for effective leadership.
In the final analysis, change sticks when it becomes the way we do things around here.
Neurologists say that our brains are programmed much more for stories than for abstract ideas. Tales with a little drama are remembered far longer than any slide crammed with analytics.
A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
In a change effort, culture comes last, not first.
Most US corporations today are over-managed and under-led. They need to develop their capacity to exercise leadership.
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